Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by Jsk1. We strive to ensure client satisfaction while maintaining fair business practices.

2. Service Categories

Our refund and cancellation terms vary based on the type of service:

• Custom Development Projects: Websites, mobile apps, software development
• Consulting Services: IT consulting, strategy planning, technical audits
• Maintenance & Support: Ongoing support, hosting, maintenance services
• Cloud Services: Infrastructure management, cloud hosting

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

Before Project Commencement:

• Full refund available within 7 days of payment
• No questions asked cancellation policy
• Refund processed within 5-7 business days

During Project Development:

• Cancellation allowed with 15 days written notice
• Payment due for completed work and deliverables
• Refund of unused advance payment after deductions
• Cancellation fee may apply (up to 25% of project value)

3.2 Company-Initiated Cancellation

We may cancel services in the following situations:

• Non-payment of invoices beyond 30 days
• Breach of contract terms
• Unreasonable client demands or behavior
• Technical impossibility or legal restrictions

4. Refund Conditions

4.1 Eligible Refund Scenarios

• Service not delivered: Full refund if we fail to deliver agreed services
• Major service defects: Refund if services don't meet specifications
• Early cancellation: Prorated refund for unused services
• Duplicate payment: Immediate refund of duplicate charges

4.2 Non-Refundable Scenarios

• Services already delivered and accepted
• Custom development work completed to specifications
• Third-party costs already incurred (licenses, hosting, etc.)
• Cancellation due to client's change of mind after project completion
• Services used for more than 30 days without complaint

5. Refund Processing

5.1 Refund Timeline

• Processing Time: 5-10 business days after approval
• Bank Transfer: 3-5 business days additional
• Credit Card: 5-7 business days additional
• Digital Wallet: 1-3 business days additional

5.2 Refund Method

• Refunds processed through original payment method
• Bank transfer available for large amounts
• Processing fees may be deducted from refund amount
• Currency conversion charges apply for international clients

6. Specific Service Policies

6.1 Website Development

• 50% refund available until design approval
• 25% refund available until development phase completion
• No refund after website launch and handover
• Domain and hosting costs non-refundable

6.2 Mobile App Development

• Refund available in stages based on milestones
• App store fees and developer account costs non-refundable
• Third-party integration costs non-refundable
• No refund after app store submission

6.3 Consulting Services

• Hourly services: Refund for unutilized hours
• Project-based: Refund based on completion percentage
• Reports and deliverables: Non-refundable once delivered
• Travel expenses: Non-refundable if incurred

6.4 Maintenance & Support

• Monthly services: Prorated refund for unused period
• Annual plans: Refund based on remaining months
• Setup fees: Non-refundable
• 30-day notice required for cancellation

7. Force Majeure

In case of force majeure events (natural disasters, pandemics, government actions), we may:

• Suspend services temporarily without penalty
• Extend project timelines without additional cost
• Offer full refund if services cannot be resumed
• Provide alternative solutions where possible

8. Refund Request Process

8.1 How to Request a Refund

1. Contact us via email with refund request
2. Provide order/invoice number and reason for refund
3. Submit required documentation if applicable
4. Wait for review and approval (up to 5 business days)
5. Receive refund confirmation and processing details

8.2 Required Information

• Client name and contact information
• Invoice number and payment details
• Service description and dates
• Reason for refund request
• Supporting documentation if required

9. Dispute Resolution

If you're unsatisfied with our refund decision:

• First, contact our customer service team
• Escalate to management if necessary
• Seek mediation through industry associations
• Legal recourse as per Terms & Conditions

10. Exceptions and Special Cases

• Government projects may have different refund terms
• Large enterprise contracts may have custom refund policies
• Emergency services are typically non-refundable
• Discounted services may have restricted refund terms

11. Policy Updates

This policy may be updated from time to time. Changes will be:

• Posted on our website with updated date
• Communicated to active clients via email
• Applied to new contracts from the update date
• Existing contracts remain under original terms

12. Contact Information

For refund requests or questions about this policy: